Help center

General Questions

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditionsfor complete details regarding our return policy.

Guarantees

Your happiness with our product is our #1 priority. And that’s why we offer you our No-Nonsense 100% Money-Back Guarantee! You’re invited to try your purchase of Flexoplex™ RISK FREE for a full 60 days. That’s right…A FULL 60 days! How can we provide this sort of exceptional guarantee? Well it’s pretty simple, because we are extremely confident that you will be 100% delighted with your purchase. Our guarantee contains no fine print or misleading terms. Simply stated, if for any reason you are not completely satisfied, simply contact us within 60 days of your purchase date and return the remaining portion of your bottle of Flexoplex™ and you will receive a prompt 100% refund of the product’s purchase price.

We realize that even though we have carefully researched our ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary. Our goal is to improve your overall health needs with all-natural supplements that work. So you can feel completely confident that when you purchase Flexoplex™ you will be absolutely delighted with the results, or you will receive a full refund for the price of the product (less shipping). On multiple unit orders they must be returned unopened, unused, and in re-sellable condition to qualify for a refund as well. This is our 100% Unconditional Money-Back Guarantee!

There are no gimmicks, no tricks… Just a generous amount of time for you to evaluate the product, and a genuine 100% money back guarantee. How can we make this incredible guarantee? Because we know you will be satisfied with your purchase!

Order Status

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 1-888-211-8468. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 1-888-211-8468. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer’s computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 1-888-211-8468, and a customer service representative will be happy to assist you in placing that order.

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

While you have received your shipment tracking number, the shipper hasn’t scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

Please Note: USPS does not provide tracking numbers with their shipments but they do provide a shipping confirmation number. You will not be able to track USPS shipments.

Pricing and Billing

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

My Account

    • Click the “My Account / Order Status” link at the top right side of our site.
    • Enter your email address.
    • Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Domestic Shipping

In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via most efficient method at 1:00PM Eastern Standard Time (Monday-Friday). If you need to cancel the order please login to your account by clicking on the My Account / Order Status link at the top right hand side of our site.

  • Next day is delivered on the next business day after the order has shipped.
  • 2nd Day Air is 2 business days after the order has shipped.
  • Note: Weekends and holidays do not count as shipping/business days.
  • If your delivery day falls on a holiday your package should be delivered on the next business day

Yes, generally all orders placed after 1:00 PM EST are shipped the following business day.

Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account and change your address. Click the My Account / Order Status link at the top right hand side of our site to edit your account information.

All Military orders (APO/FPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

Additional Support

International Shipping

Please create an account by clicking the My Account / Order Status link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.